Mercure Dartford Brands Hatch Hotel & Spa

• 3 Service
• 3 Quality
• 3 Satisfaction

More subdued lighting in pool area would help relaxation. Insufficient loungers. Also very noisy which was surprising as not that many guests. Disappointing lunch menu as for the price paid would have expected a hot meal rather than the very unexciting selection of sandwiches, paninis and desserts that was available. Would give a special mention to Danny who was behind the bar and was very helpful and pleasant. A very nice relaxing facial.

Janice Clarke , Orpington Kent

• 5 Service
• 5 Quality
• 5 Satisfaction

Needed 1 night away to clear my head, this hotel hit the spot! The package deal made everything simple and the spa was delightful. All staff were very friendly, helpful and informative. Would stay again and recommend to anyone :)

Amy Barnard, Romford

• 5 Service
• 5 Quality
• 5 Satisfaction

We booked the simply spa break and had the most amazing two days at the Mercure hotel. We started off with an afternoon in the swimming pool/sauna/steam room and were provided with complimentary drinks. We then had a bottle of Prosecco waiting for us in our room to enjoy before our two course meal. The food was incredible and staff were so helpful with allergy information. We then had a comfortable nights sleep before a lovely breakfast and return to the spa the next day.

Stephanie Brazil, Sittingbourne

• 5 Service
• 5 Quality
• 3 Satisfaction

The spa was clean & staff friendly. The treatments were lovely & therapist made us free relaxed. More staff needed in bar area but they done the best they could with what they had.

Nadine Woolford , England

• 4 Service
• 4 Quality
• 3 Satisfaction

The spa staff and pool area were delightful, very welcoming. There was an aqua class on during our visit which did interrupt the peace somewhat. The treatments (facial/massage) were enjoyed by both of us. Much needed self care time. Only thing, and this happens most places, is by booking us one hour apart we effectively lost 2 hrs of “chum” time. I was called the day before to confirm the lunchtime. There was some confusion and we ended up with afternoon tea but that’s not the end of the world. What’s more frustrating is that a cold cream tea which we’d confirmed the time for the day before and upon arrival today still didn’t come out until 1/2hr later than the arranged time. I’d give it another go but I’d stay in the pool area until sure the tea was served or actually push for the light lunch we thought we were getting. Spa side great, meal/hotel side a let down.

Victoria Shipley, Brighton

• 5 Service
• 5 Quality
• 5 Satisfaction

Made to feel welcome from the moment we arrived. Staff very friendly and helpful especially Jacob, rooms clean and comfortable breakfast and evening meal excellent. Only thing that could have been improved was lunch at bar, ordered a panini which was more like a baguette and not toasted, but edible and a minor thing. The spa treatment and facilities were excellent and again staff very friendly and professional. Thank you Laura for a lovely salt and oil scrub. Loved the Sauna. Left feeling very relaxed, just what I needed.

Tracy Scrivener , Brighton