New Bath Hotel & Spa

• 5 Service
• 5 Quality
• 5 Satisfaction

Fantastic spa! I really enjoyed the atmosphere of the spa, everything was easy to use and navigate and clean. The staff were all polite and the cream tea afterwards was really nice! The treatment itself (head,face and back massage) was great! Very relaxing x Would definitely come back x

Rebecca Henshaw, Heanor

• 4 Service
• 4 Quality
• 3 Satisfaction

Overall a very nice place, with friendly welcoming staff. I had a pedicure and my husband had a full body massage which he said was very good. The lady that did my pedicure was lovely and she did a great job my feet are now soft and pretty. The spa itself is a little underwhelming small and basic there is no indoor pool or relaxation rooms just an outdoor hot tub sauna and steam room and an outdoor pool. We couldn't use the pool due to the weather. I would come back for treatments and a meal but would probably go elsewhere if I just wanted a spa day.

Elaine Southey, Derby

• 5 Service
• 5 Quality
• 4 Satisfaction

The booking process was great, I was assisted by a very helpful member of staff. We were greeted and shown around by someone and everything was very clean and comfortable. The treatment itself was 10/10, possibly the best massage I’ve ever had. The therapists were very knowledgeable and kind. In the restaurant for our afternoon tea we were served a round of coffees on arrival but proceeded to wait for over an hour to be served again. The waitress was polite and apologetic for the wait and brought us another round of coffee. We eventually received a plate of defrosted scones which were still extremely cold and hard in the centre. The lovely waitress apologised again for the wait and explained that they had a new chef which my partner and I found hilarious because the scones had simply been defrosted. They didn’t spoil the day, it was just a shame that the cream tea let the standards of everything else down by miles. We would visit again.

Claire Bebb, Cardiff

• 5 Service
• 4 Quality
• 5 Satisfaction

Overall very good, might want to revisit customers' bath robes, showing signs of wear and tear.

Stephen Holliday, Peterborough

• 5 Service
• 5 Quality
• 5 Satisfaction

We had the lift and tone facial, the therapist were lovely. The treatment and service was perfect, very welcoming and made sure we were happy and comfortable. Thank you.

Lyndsay Rahman, Rotherham

• 5 Service
• 2 Quality
• 3 Satisfaction

This is a lovely place in a beautiful spot. The treatment I had was amazing and the afternoon tea afterwards was very tasty. But the spa itself needed a little TLC and extras. The outdoor area where the hot tub was was dirty-leaves and mud around. The steam room was very unusual as it had this awful motor noise coming out of it. But the hot tub (when it was eventually filled as it wasn’t when I arrived) and sauna were great. I would recommend the spa putting on some extras such as a selection of fruit and teas. There was nothing but water on offer and I was told if I wanted tea, I should go to the bar, buy it and bring it into the spa in a disposable cup! It would also be nice to have lower lighting and calming music in the main spa area. The outdoor pool was a lovely experience. I would go back if they would consider some of these minor changes as the staff were lovely.

Angela Reilly, Derby