Terms & Conditions

Your contract with us

SpaSeekers Ltd is the owner of SpaSeekers.com company reg: 5441953. The spa booking or voucher enters you into a contract with SpaSeekers Ltd even though the experience is fulfilled by a third party spa venue supplier. Therefore, SpaSeekers terms apply.

1.1 The information on our website

We endeavour to keep spa descriptions, package and prices correct and current. If an incorrect price is identified, then SpaSeekers Ltd reserve the right to revise accordingly regardless of booking status and this will form part of your contract. This may result in partial refund or additional balance due.

1.2 Prices and packages may vary or be discontinued without prior notice at either SpaSeekers or the venues discretion.

1.3 Whilst we make our best endeavours to advertise transparent pricing in the instance of some hotel groups such as The QHotels Collection prices shown are from rates and often fluctuate depending on the hotels availability. We have no discretion over these prices and will always offer the best available rate.

2. Payment

2.1 We accept the following forms of payment: Visa debit or credit card, Electron, MasterCard credit or debit card. Apple Pay, American Express and PayPal. One4all cards are accepted by calling SpaSeekers on 024 7671 6192.

2.2 Online and telephone bookings will require full payment at time of booking regardless of package type.

3. Gift Vouchers

3.1 Gift vouchers are valid for 12 months from the date of purchase, unless specified otherwise, or can be post-dated. 

3.2 Gift Vouchers must be presented to the spa reception on arrival.

3.3 All voucher types must be booked and taken before the expiry date.

3.4 Expiry:
The expiry date is printed clearly on the voucher. In the case of illnesses, pregnancies, personal reasons etc then the expiry date may be extended for a further 12 months upon payment of £25 per voucher (plus any increase in package cost). In order to be eligible for a voucher extension then SpaSeekers must be notified before the initial voucher expires. Failure to notify SpaSeekers within the initial validity period will render vouchers invalid.

 

3.5 Packages & Additional treatment:
The Gift Voucher must be redeemed for the package that is printed on the front side of the voucher. Additional treatments can be scheduled on redemption.

3.6 In the event a package has increased in price between voucher purchase and point of redemption then the difference in cost must be paid at point of booking. Alternatively, the intrinsic value of the voucher can be put towards any package and venue on our website.

3.7 Discontinued packages: In the event of a discontinued venue, package or price increase the intrinsic value of the Gift Voucher will be credited towards other packages featured only on SpaSeekers.com.

3.8 All voucher types are strictly non-refundable from the date of purchase.

3.9 Gift Vouchers must be used towards cost of package and not towards final balance at point of check out.

3.10 Monetary value vouchers allow you to put your credit towards any package on SpaSeekers.com. It is advisable that the full value of the voucher is redeemed at the time of booking, any value balance left over will stay on your account but must be used towards another booking before voucher expiry date.
Please note: Monetary vouchers cannot be redeemed within 21 days of validity date.

3.11 To avoid disappointment when redeeming a gift voucher we recommend that you book at least 6 - 8 weeks in advance as spas get very busy.

3.12 Loss of voucher: In the event of a lost Gift Voucher - SpaSeekers will issue another voucher pack with a covering letter confirming the package purchased or alternatively an evoucher can be emailed to you. SpaSeekers will then personally handle your reservation through to booking.

3.13 Gift Vouchers are often available for special and exclusive offers. Validity period may vary and will be clearly printed on your gift voucher. Typically, this could mean a voucher is valid for 3, 6, 9 or 12 months from date of purchase. Postage and packaging is non-refundable.


4. Tesco Reward Partner Vouchers
4.1. Reward Partner vouchers cannot be used in conjunction with any other discount, offer, scheme or promotion and cannot be exchanged in whole or part for cash.
4.2. All Reward Partner vouchers are subject to availability and the standard terms and conditions, booking conditions or conditions of carriage of the Partner (SpaSeekers.com).
4.3. No change will be given if the Reward Partner voucher is greater than the cost of the product.
4.4 Reward Partner vouchers are valid on new orders only.
4.5 All Reward Partner vouchers can only be used once.

5. Treatment Times

5.1 Spas may from time to time change treatment times. We advise that you call the venue once you have received official confirmation from SpaSeekers to confirm that you are happy with the times that have been allocated. A change of treatment time by the spa does not entitle you to cancel your booking as you are expected to be available throughout the full duration of the package.

6. Group Bookings (Minimum 6 guests).

6.1 A deposit of £100 is payable at time of booking, this gives you a window of time to confirm final numbers. Number of guests can be added/reduced before balance at no extra cost. There are one or two exceptions where spas require full payment at time of booking regardless. Deposits are non-refundable.

6.2 Any amendments made after the final balance has been made may incur a £25 administrations fee.

6.3 Final balance to be paid to SpaSeekers no later than 60 days prior to arrival. Balance date to be agreed at point of booking.
6.4 If the total cost of the group booking exceeds £500 then the group organiser is entitled to a £50 voucher redeemable through SpaSeekers towards a second/separate reservation. In the event of cancellation £50 (voucher value) will be deducted off any refund due.
Please note: if you have used a discount, you will not be entitled to the £50 monetary voucher.

7. Dress Code

7.1 It is the responsibility of guests to ensure that they are familiar with the dress code of the spa they have booked.

8. Late Cancellations/Non Arrivals

8.1 All cancellations must be sent by email to enquiry@spaseekers.com - to be sent by the person that originally made the booking.

8.2 Cancellations 30 days or more prior to arrival date then a £25 per booking administration fee will be applied.

8.3 Cancellations within 30 days prior to arrival will result in the loss of all monies paid.

8.4 Bookings handled by SpaSeekers Ltd are in accordance with our terms and the venues terms.

9. Cancellation Cover

We provide Cancellation Cover at £10 per guest which can be added to your booking in order to financially protect against cancellation/non-arrival fees that would typically result in loss of all monies paid. Our "no quibble" cover will protect you against any cancellation/non-arrival fees regardless of reason.

If the cover relates to a gift voucher, then you are financially protected against any cancellation fees, PLUS you'll receive a replacement voucher valid for a further 12 months at no extra cost.
Cancellation cover is taken on a per person basis and covers all eventualities that could lead to cancellation, including:

- Any guests, friend or family member suffers any sudden illness, accident or death
- Any guest that is called at short notice to jury service
- Any guest experiences fire, flood, storm damage or burglary to their home

Cancellation cover can be added to online orders or by calling 024 76716 192. (Cancellation cover cannot be added after you have made an order).

In the event of cancellation, the cover protects you from the venues cancellation costs and a new date can be booked by SpaSeekers at no extra charge (IE: Exempt from £25 admin fee). If you do not have an alternative date then a gift voucher, valid for 12 months, can be issued in respect of the full credit value.
NOTE: Cancellation Cover does not entitle you to refund. To clarify: In return for your Cancellation Cover you become exempt on venues cancellation fees plus SpaSeekers re-booking admin fee. You must contact SpaSeekers on 024 7671 6192 in the event that you need to cancel a booking. Cancellation cover cannot be added to existing bookings.

10. Amendments to booking

Any amendments to your reservation following the receipt of your booking confirmation will incur a £25 administration charge.
Please note: Macdonald Hotels and Resorts are fully non-cancellable, non-amendable and non-refundable.
Bannatyne Spas are non-cancellable and non-refundable. Amendments can only be made outside 48 hours of your arrival date.
Champney's Spas: All bookings are non refundable/cancellable.  Amendments can be made up (subject to availability) up to to 24hrs of the arrival date and the new arrival date MUST be before March 2025 (or when the packages expires).  Any amendments will incur a £10 per person administration charge.  This admin charge which will be taken by the venue directly on the day.  Exempt from SpaSeekers £25 admin charge.

11. Complaints

11.1 The experience is fulfilled by the Spa and not SpaSeekers Ltd. Every effort has been made by SpaSeekers Ltd to monitor the service and facilities of the spas we partner. If you have a complaint during your visit please bring it to the attention of the Spa Manager so they can address the issue immediately.

11.2 SpaSeekers complaints procedure is to put your comments in writing within 28 days of your spa experience to include your booking reference number or voucher number and post to: Complaints Dept, SpaSeekers Ltd, 4 Villiers Court, Meriden Business Park, Coventry, CV5 9RN or email complaint@spaseekers.com
Please allow 28 days from the receipt of your complaint to allow sufficient time to investigate and resolve any issues you have raised.

12. Medical Conditions

12.1 If you have any allergies, dietary requirements, pregnancy, medical conditions or have had surgery within the last six months then it is your responsibility to notify the booking advisor at the time of booking. We also strongly recommend that you notify the venue prior to arrival and once again upon arrival. Please note: You cannot have any treatments during the first trimester of pregnancy.

12.2 Living well with and beyond Cancer

If you have lived with cancer within the last five years or are currently living with cancer, some spas may refuse to administer certain treatments such as massage. If placing your booking via the telephone, then it is your responsibility to notify the booking advisor at the time of booking and if booking via the website we strongly recommend that you call the spa prior to arrival to discuss your options and to avoid any disappointment on the day.

13. Use of third-party images

13.1 We are not responsible or liable for images that infringe on copyright laws. We do not own the rights to any images on our site nor do we claim to. Images are supplied by all the venues we work with.

14. Your information and how we use it 

14.1 The Information we collect and how we use it when you visit SpaSeekers.com you may provide us with two types of information: a) personal information you actively choose to disclose through making a purchase or contacting us b) information collected, in a way not visible to you the user - i.e. 'cookies' Information You Disclose When Making a Purchase.

14.2 When you make a purchase from SpaSeekers.com we request your name, address or billing/delivery address, telephone number, email and credit/debit card information (when required) (please note credit/debit card details are held in a secure vault and are not visible to staff). Personal details are held on our secure server with information limited to name, address, and contact details shared with our (third party) (spa partners) to ensure they can communicate information on bookings received. Medical conditions and dietary requirements may also be shared as part of your customer journey. It is important to share data to open a communication channel to provide an efficient service. Your personnel data may sit on a secure server belonging to a third party and they may wish to use this to communicate similar offers from time to time.

14.3 When you make an enquiry or check availability via our website we acknowledge that you have shown interest in our products and may contact you in the future regarding similar deals. We always offer an opt out option.

14.4 By opting out of general marketing communications, you will still receive service emails in relation to items purchased or added to cart, if you don't want to receive these, then email enquiry@spaseekers.com requesting to remove all related data to you.

15. Extras
SpaSeekers Ltd accept no liability for any additional extras that you incur outside what’s included in your package.

16. SpaSeekers Ltd Responsibility

We will ensure that all aspects of your spa experience are expertly booked and scheduled to suit your personal requirements. Our liability will be of no greater value than the cost of your booking.